FAQ's
Your Go-To Guide
ESAs do not have the same public access rights as service animals, so it’s up to the business or location owner’s discretion.
Once approved, you can receive your digital ESA letter within 24 to 48 hours
No, ESAs do not need specialized training; their primary role is to offer comfort and support through companionship.
A PSD is trained to perform specific tasks to assist individuals with psychiatric disabilities such as PTSD or anxiety disorders. They are protected under the ADA.
To qualify, you must have a mental health condition that requires specific task-based assistance from a trained service dog, which will be evaluated by a licensed professional.
Contact customer support to request a reissue of your letter, which may involve a small fee.
Once approved, you can receive your digital ESA letter within 24 to 48 hours
Yes, you can have more than one ESA if deemed necessary by a licensed professional.
No, there are no breed or size restrictions under ESA regulations, though housing providers may ask for additional documentation for certain breeds.
Most ESAs are dogs or cats, but other animals are considered within reason.
With an ESA letter, you’re protected under housing laws and can live with your pet even in no-pet housing..
While some airlines no longer recognize ESAs, the letter can still provide assistance for certain accommodations. Always check with your airline.
Yes, your current pet can be certified as an ESA if a licensed professional confirms your need.
ESA letters are valid in the U.S., but international acceptance depends on the country’s regulations.
In many cases, landlords cannot charge pet fees for ESAs, but check your local housing laws.
A licensed professional will assess your mental health during the consultation to determine your eligibility.
Common conditions include anxiety, depression, PTSD, and panic disorders, among others.
No specific diagnosis is needed, but a licensed professional must verify that you benefit from having an ESA.
No, ESAs are not covered under the ADA like service animals. However, they have protections under housing laws.
Ongoing support is available for questions, letter reissues, or document updates.
Yes, it’s recommended to renew your ESA letter annually to maintain compliance with housing and travel regulations.
Yes, we provide a full refund if you don’t qualify for an ESA letter during the evaluation process. This ensures that you are not charged if you do not meet the requirements.
Our streamlined approach ensures a quick, stress-free experience with licensed professionals. We provide clear guidance every step of the way and guarantee full legal compliance for your ESA needs.